We are Hiring!
Jobs at Experience Travel Group
Travel Consultant
Full-time employee (37.5 hours per week)
Office first hybrid – minimum three days per week in the office, with four days encouraged
Purpose
We create opportunities to expand our world’s horizons.
We believe that travel, done carefully and with compassion, is a tremendous force for good in the world.
Core Focus
Helping luxury travellers push their comfort zones and have a holiday adventure.
Values
Be Gutsy
Hanging in there, pushing our comfort zones and being courageous about trying new things, taking different directions and turning left when everyone else goes right.
Always Exploring
Taking the opportunities to see what’s around the corner and discover people, places and new ways of experiencing the world around us.
Do the Right thing
Pausing to take a moment. Taking responsibility for everything we do, for the delivery on our promises and for the social and environmental impact of our work.
Reporting to:
Team Leader
Job Purpose:
Help customers have a genuine travel experience as part of their holidays in South and Southeast Asia.
Main Roles & Responsibilities:
Working within an experienced Travel Team to provide top-class service that builds upon clients’ understanding of their needs.
Use the framework of the ETG sales process to create an adventure, communicate the value, build excitement, and provide reflection. You will be expected to meet top-level (challenging) booking targets while receiving excellent customer satisfaction scores & developing long-term relationships that ensure clients return for future holidays and generate referrals.
Secondary Responsibilities:
- Work with the rest of the Travel Team to improve the service provided.
- Help the Product Team to improve the holiday ‘product’ provided by ETG.
- Support the marketing teams to produce content.
- Build relationships with our Travel Agent partners.
- Attend in person customer facing events, often out of hours
- Attend in person supplier events, often out of hour
Position Requirements:
- A passion for, and strong knowledge of, ETG destination(s)
- Relevant travel industry sales experience, ideally with 2-3 years of selling holidays to South and/or Southeast Asia
- A desire to focus on sales within your medium-term career progression.
- Natural communication skills, with an ability to build relationships.
- Excellent telephone communication skills.
- A customer-focused approach.
- A positive and energetic outlook, with a willingness to put yourself out of your comfort zone.
- Good organisation skills
- Good general literacy.
- A desire to learn and be proactive in doing so.
- A passion for providing something extraordinary.
Training That Will Be Given:
The job will start with a month’s intensive training, focusing on the ETG sales process and helping ETG’s customers push their comfort zones and have a holiday adventure.
Salary & Contract Information:
The exact salary will depend on the level of experience but will fall within the below range:
£30-35k + Quarterly Individual Sales Bonus + Monthly Team Bonus + Annual Profit Share Bonus
- One two-week familiarisation trip per year
- Annual personal flight allowance to one of our destinations
- 23 days holiday each full calendar year, in addition to the usual statutory holidays.
- A day off for your birthday
- Pension Contribution of 3%
- Employee Assistance platform with access to free GP and counselling services, an optional healthcare plan, and discounted shopping
- Regular team lunches and socials
Work Hours:
9-5.30 Monday to Friday, with the following stipulations:
– Work one Saturday in eight with a weekday off in lieu
ETG is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity, age and experience. We wish to hire great people from as wide a variety of backgrounds.