Privacy Policy

For the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR), we, Experience Travel Group Limited, are a data controller.
This privacy policy sets out how we collect and use the personal information (“personal data”) you provide us with directly or through use of our website. This privacy policy may be amended or added to from time to time. The latest version will appear on our website. We will only process personal data as set out in this privacy policy (as amended or added to) or otherwise notified to or agreed by you, or as we are otherwise permitted to do in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

In order to process your booking, send you a brochure or respond to an enquiry, we need to collect personal data from you. As referred to within our Cookie Policy, our website uses a number of essential “cookies” and, where consent is given, additional cookies which may also collect personal data.
Depending on what’s required, the personal data we collect may include:
Names and contact details
Credit/debit card or other payment information
Special requirements such as those relating to any disability or medical condition which may affect holiday arrangements
Dietary restrictions which may disclose your religious beliefs (“sensitive personal data”)
All references in this privacy policy to personal data include sensitive personal data unless otherwise stated.
We may also collect:
IP address and browser user agent string for spam detection (especially in relation to comments left on the site)
Profile picture if using Gravatar, after comment approval (per Gravatar’s Privacy Policy)
Embedded media data (e.g. GPS metadata in images, if uploaded)
Cookies set via comments, logins, and content editing (see “Cookies” section below)

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, a temporary cookie will determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie (containing no personal data) will be saved in your browser, which expires after 1 day.

Appropriate personal data will be passed on to the relevant suppliers of your arrangements and any other third party (including banks and/or credit card issuers) who need to know it so that your holiday can be provided.
The information may also be provided to government/public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit-checking companies. On occasions, we may use other companies to provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services.
Other than in relation to government/public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to:
Keep it secure
Only use it for the purposes of providing their services
Not collect any unnecessary personal data from you in the course of performing their services
If we cannot pass personal data to the relevant suppliers or any other third party, whether in the EEA or not, we will be unable to fulfil your booking. In making an enquiry or booking, you consent to personal data being passed on to the relevant suppliers and other third parties.
We may also share your contact data with Google in a privacy-safe way. Google provides more information about this service and how you can update your privacy and advertising preferences with them.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content, including if you have an account and are logged into that other website.
Although this website only aims to include quality, safe and relevant external links, users should adopt caution before clicking any external web links mentioned.
We cannot guarantee or verify the contents of any external linked website and users click on external links at their own risk. We cannot be held liable for any damages or distress caused by visiting such links.

We may use anonymised analytics data to monitor site usage and improve user experience.

Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are within it. Personal data will not be transferred outside the EEA unless:
The country provides an adequate level of data protection (as assessed by the European Commission)
The data is transferred to a US company signed up to a recognised privacy framework
The receiving party agrees via contract to handle your data securely and per our instructions
We are legally obliged to transfer your data (e.g. to public authorities)

Where consent has been given, via opt-in or affirmative action, we will also store and use your personal data for future marketing purposes (e.g. sending brochures or newsletters). All personal data you give us will be kept, but only names and contact details will be used for marketing purposes.
We do not share your data with any third party not directly involved in service delivery on our behalf.
To opt out of marketing:
Use the “unsubscribe” link in our emails
Email us at: [email protected]

We take appropriate technical and organisational measures to prevent:
Unauthorised or unlawful processing
Accidental loss or destruction of, or damage to, personal data
You are entitled to ask us (by letter or email) what details of yours we hold, for what purpose, and to whom they may have been disclosed. If you believe your personal data is inaccurate or incorrect, please contact us immediately.
Your personal data will be retained until such time as it is no longer required or deemed necessary.
Should you wish to submit a “request to be forgotten”, please email us at [email protected]. We will respond to data requests within 40 days of receipt.

If you have an account on this site or have left comments, you can:
Request an exported file of the personal data we hold about you
Request erasure of that data (excluding any we are obliged to retain for legal, administrative or security reasons)

If you leave a comment, the comment and its metadata are retained indefinitely to recognise and approve future comments automatically.
If you register an account on our site (if available), we store the personal information in your user profile. Users can view, edit, or delete their information (except for usernames). Website administrators can also edit this data.

Visitor comments may be checked through an automated spam detection service.

Communications through external social media platforms we use are subject to each platform’s own privacy policies. We encourage users to engage with caution regarding their privacy and personal details.
This website may use social sharing buttons which allow content to be shared via social media platforms. Use of such features is at your discretion, and your interaction may be tracked by the platform in accordance with its own privacy policy.

Every effort is made to ensure the accuracy of information and images on this website. However, due to the bespoke nature of our services, details may change and should be confirmed directly with us. Prices shown are guide prices only. Images may not reflect current conditions, rooms or views. For the most accurate quote, please contact us directly.