For the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR), we, Experience Travel Group Limited are a data controller.
This privacy policy sets out how we collect and use the personal information (“personal data”) you provide us with directly or through use of our website. This privacy policy may be amended or added to from time to time. The latest version will appear on our website. We will only process personal data as set out in this privacy policy (as amended or added to) or otherwise notified to or agreed by you or as we are otherwise permitted to do in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).
Information we may collect
In order to process your booking, send you a brochure or respond to an enquiry, we need to collect personal data from you. As referred to within our Cookie Policy, our website uses a number of essential “cookies” and, where concent is given, additional cookies which may also collect personal data.
Depending on what’s required, the personal data we collect may include names and contact details, credit/ debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs (“sensitive personal data”). All references in this privacy policy to personal data include sensitive personal data unless otherwise stated.
Disclosure of personal information
Appropriate personal data will be passed on to the relevant suppliers of your arrangements and any other third party (including banks and/or credit card issuers) who need to know it so that your holiday can be provided. The information may also be provided to government / public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. On occasions, we may use other companies to provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure, only uses it for the purposes of providing their services and does not collect any unecessary personal data from you in the course performing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil your booking. In making an enquiry or booking, you consent to personal data being passed on to the relevant suppliers and other third parties.
We may also share your contact data with Google in a privacy-safe way. Google provides more information about this service and how you can update your privacy and advertising preferences with them.
Geographical considerations
Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government / public authority in order to provide your holiday.
Mailing Lists & Marketing
Where concent has been given, via opt-in or affirmative action, we will also store and use your personal data for future marketing purposes (for example, sending you a brochure or other marketing material). All personal data you give us will be kept but we will use only names and contact details for marketing purposes. We would never pass your details to a third party not directly involved in the delivery of a service on our behalf. If you would like to opt-out of being contacted for marketing purposes, you can unsubscribe using the link within our marketing emails or you can email us at [email protected] with the request.
Data Protection & Retention
We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.
You are entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. If you believe that any of your personal data which we are processing is inaccurate or incorrect please contact us immediately at [email protected]. Your personal data will be retained until such time as it is no longer required or deemed necessary.
Should you wish to submit a "request to be forgotten", please email [email protected] where your request will be dealt with. We promise to respond to data requests within 40 days of receiving your written request.
EXTERNAL LINKS
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links listed on a website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or any distress caused by visiting any external links mentioned within this site.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the privacy policies held by each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Any such tracking is subject to that website's own privacy policy.
WEBSITE CONTENT DISCLAIMER
Every effort is made to ensure the accuracy of information and photos featured throughout this website, however, due to the bespoke nature of our business, specific details about any item, product or service are subject to change and must be quoted for an a case-by-case basis. Any price information shown on the website is a guide price only. We attempt to keep photographs shown on the site up-to-date and accurate, however, they may not reflect the current conditions or specific rooms, views or experiences. Please contact us directly, via email or telephone, for an accurate quote based on your specific requirements.
