Experience Travel Group
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We Offer 100% Financial Protection

So you can relax and enjoy your holiday

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  • Destinations
    • South Asia
      • Sri Lanka
      • The Maldives
      • India
      • Bhutan
    • South East Asia
      • Thailand
      • Vietnam
      • Cambodia
      • Laos
      • Myanmar
      • Indonesia
      • Borneo
    • Middle East
      • Oman
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    • Why choose ETG?
    • Our Story
    • Meet the Team
    • Reviews
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    • Our brochure
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  • How it works
    • Get in touch
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    • How much does it cost?
    • Financial protection
    • What happens if something goes wrong on my holiday?
    • Working with in-country partners
    • My Booking
    • Come and see us
  • Immersive Holidays
    • Immersive Family Holidays
    • Immersive Honeymoons
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    • Family Holidays by Month
    • Download Free Country Guides
  • Sustainability
    • Travel Better
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    • One bottle at a time
    • Building a Sustainable Future
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We Offer 100% Financial Protection

Experience Travel Group

100% Financial Protection for yOur Holiday

ATOL 9324 Association of Independent Tour Operators ABTA Member

 


For your peace of mind, we are a fully bonded ATOL agent. Our ATOL number is 9324. 

All the flight-inclusive holidays shown on this website are financially protected by the ATOL scheme. When you pay, we supply an ATOL Certificate. Please check to ensure that everything you booked (flights, hotels and other services) are listed. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate visit:  www.atol.org.uk/ATOLCertificate"

We are also a member of ABTA (membership number: Y544X) and ALL our bookings which are not covered by our ATOL bond come under the protection of our ABTA membership. It also means you have the benefit of ABTA's assistance and Code of Conduct. 

Please ask us about the protection that applies to your booking. 

Experience Travel Group go beyond the legal requirement in offering 100% financial protection on all our holidays. 

We guarantee the exchange rate on your holiday. We have no sneaky terms and conditions, allowing us to surcharge for currency movement. Our job is to ensure your peace and mind so you can enjoy your holiday. 

Proud Members of AITO, The Association of Independent Tour Operators

Experience Travel Group is a member of AITO, The Association of Independent Tour Operators. Established in 1976, the AITO symbol has become the hallmark of good holidays from specialist tour operators. All AITO companies are fully bonded and governed by AITO's independent dispute settlement service, which means you are in safe hands when you book with an AITO member.

The AITO Quality Charter

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

• EXCLUSIVE MEMBERSHIP

AITO sets criteria regarding ownership, finance and quality, which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

• FINANCIAL SECURITY

An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with the UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

• ACCURATE BROCHURES AND WEB SITES

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

• PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

• MONITORING STANDARDS

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.

• RESPONSIBLE TOURISM

All members acknowledge the importance of AITO's Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating.

• CUSTOMER RELATIONS

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

For more information on AITO, please visit the AITO website:

AITO WEBSITE


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Your next adventure
starts with a conversation
~

Every ETG journey is unique. Tell us your loves, your hates, your holiday ambitions, your hopes and fears, and we’ll share a suitcase so full of inspired holiday ideas you’ll need to sit on it to shut it tight.

Not sure what you’re looking for? Let us inspire you...

Get in Touch

Call us 020 7924 7133



Experience Travel Group

ETG - immersive holidays that give back, since 2004.
Don’t just see Asia - feel Asia.

How it works
  • Get in touch
  • Booking with confidence
  • How much does it cost?
  • Financial protection
  • What happens if something goes wrong on my holiday?
  • Working with in-country partners
  • My Booking
  • Come and see us
About Us
  • Why choose ETG?
  • Our Story
  • Meet the Team
  • Reviews
  • Our Promise
  • In the Press
  • Our Offices
  • Jobs
Information
  • Immersive Escapes
  • The Revitalise Collection
  • Our Rating System
  • Exclusive Signature Experiences
  • Your Protection
  • Travel Insurance
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  • Package Travel Regulations
  • Foreign and Commonwealth (FCO) Travel Advice
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Experience Travel Group

020 7924 7133 Get in touch

Call
  • Destinations
    • South Asia
      • Sri Lanka
      • The Maldives
      • India
      • Bhutan
    • South East Asia
      • Thailand
      • Vietnam
      • Cambodia
      • Laos
      • Myanmar
      • Indonesia
      • Borneo
    • Middle East
      • Oman
  • Weather & When to go
    • Sri Lanka
    • The Maldives
    • Vietnam
    • Cambodia
    • Laos
    • India
    • Bhutan
    • Thailand
    • Myanmar
    • Borneo
    • Malaysia
    • Indonesia
    • Oman
  • About us
    • Why choose ETG?
    • Our Story
    • Meet the Team
    • Reviews
    • In the Press
    • Our Offices
    • Our Brochure
    • Travel Blog
    • Newsletter Signup
  • How it works
    • Get in touch
    • Booking with confidence
    • How much does it cost?
    • Financial protection
    • What happens if something goes wrong on my holiday?
    • Working with in-country partners
    • My Booking
    • Come and see us
  • Immersive Holidays
    • Immersive Family Holidays
    • Immersive Honeymoons
    • Ideas & Inspiration
    • Holidays by month
    • Family Holidays by Month
    • Download Free Country Guides
  • Sustainability
    • Travel Better
    • Our Counter-Carbon Pledge
    • One bottle at a time
    • Building a Sustainable Future
    • Giving Back
  • Come and see us
  • My Booking
  • Brochure
  • Travel Blog