REFUNDABLE HOLIDAYS: PLAN WITH PEACE OF MIND
The world of travel is less certain than it once was. But future holidays don’t have to be fraught. You can book a trip with flexible dates, that is fully refundable if you change your mind. It is possible to get a special date in the diary, without the fear of losing out. We’re here to help you do it.
At ETG, we have been planning holidays to Asia for 16 years. It’s what we know, and it’s what we do. So, since the pandemic, we’ve thought a lot about how we can help our clients get away safely – physically, emotionally and financially too. Our priority is to keep you one step ahead, regardless of ever-changing guidelines, so that you won’t lose sleep or money over a future holiday.
Read on to discover our full terms for flexible trips. Replace dread with dreaming and put the fun back into planning a holiday.
HOW DO FLEXIBLE TRIPS WORK?
- You pay a 10% fully refundable deposit when you book your holiday.
- At your balance due date, you can choose to cancel and get your deposit back – no questions asked.
- If you decide to press on, you will still be covered by our COVID-19 Promise up until the day of departure. This means that if you decide not to travel for any reason related to COVID-19, we will refund you in full minus 10% of the total holiday price and any non-recoverable costs such as limited flight offers or villa bookings. We will always ensure you are aware of any non-recoverable costs before we take any payment.
You can see full terms of our Covid-19 Promise here.
TRANSPARENCY IS KEY
We believe in 100% transparency at every stage of your journey. For that reason, we will not take a payment unless you and your travel consultant are completely happy with the both the holiday itself and the all-important Plan B, whether that’s postponement, switching destination or receiving a refund. Your consultant will make you aware of any unrecoverable costs, such as flights or in-country spending, when it comes to payment. That way, you can make a fully informed choice. The most important terms are your terms, after all.
WHEN CAN YOU BOOK?
We are taking bookings for summer 2021 through to Easter 2023 and even further, too. Discuss the best time to get away with your travel consultant, who can give advice based on your chosen destination’s re-opening plan and the type of experience you’re looking for, too.
MAKING TRAVEL COUNT
Since the pandemic, many of us have reflected on how good we had it before – how easy, liberated, and lucky life seemed. And while we do miss the care-free nature of booking travel, we believe that we are paving the way for a new and more mindful approach to holidays – one that will ultimately make for a better experience.
OUR LATEST COLLECTION
Revitalise is a curated collection of excellent hotels and slow-travel holidays that centre around your wellbeing, while revealing the fabric of Asia.
A HOLIDAY WITH EXPERIENCE TRAVEL GROUP
Exceptional, ethical experiences that impact positively; sustainable, mindful travel is at the heart of all we do. So, you can tread gently, knowing every step of your journey counts.
JOIN OUR TRAVEL COLLECTIVE
Unforgettable journeys where you realise you don't need the same language to laugh, commune and connect. Come join our travel collective and share the extraordinary world we know.
FIND A DIFFERENT STORY
Imaginative, immersive adventures; our individually created holidays are your guaranteed passport to a life less ordinary. Embrace the unexpected; travel curiously; discover a new you.
TRAVEL WITH CONFIDENCE
Bespoke itineraries designed to suit you, and only you. With full financial protection and 24/7 support; we'll ensure you travel seamlessly, safely and responsibly, too. We're with you all the way.